Telecommunication

Leaders in the Telecom market have long recognized that customer retention is a much tougher issue as customer acquisition. But as providers struggle to broaden their service portfolios to develop new revenue streams, consumers are constantly overloaded with more offers for new services and devices.

Benefits

• Optimize customer contacts across all touch points from acquisition to billing, service and supports with consistent, clear and relevant communications
• Automate and improve customer-focused documents and messages
• Improve cross-channel integration by automating document processes to support multichannel interaction
• Consolidate bills to reduce distribution costs
• Enable self-service for bill presentment options
• Improve productivity of call center representatives

To get their point across, Telecom poviders have to create really compelling communications and actionable campaigns that support multichannel interactions.

To assist Telecom providers to successfully manage these issues and making their offer being heard, Assentis offers a sophisticated platform for developing, managing and delivering highly personalized, compelling communications that can reach any customer, anywhere, and over any channel.

On top of this, as the focus is on driving down operational costs, Assentis enables Telecom providers to automate and streamline communications processes to achieve significant cost savings and greater efficiency across all customer touch points - from customer acquisition, through to billing, service and support.